menu
Policies & terms of services
Booking & Payments
To reserve your rental date, a signed rental agreement and a non-refundable retainer of 33% are required. The remaining balance is due no later than 2 days before the event date.
Bookings made within 7 days of the event require payment in full at the time of booking.
No equipment will be delivered or set up until payment has been received in full.
Cancellations & Refunds
The initial retainer is non-refundable and secures your event date.
If you cancel:
-
More than 30 days before the event: Any payments made beyond the retainer will be refunded.
-
Within 2 days of the event: Payments are non-refundable but may be applied to a future event date, subject to availability.
Cherry On Top Events reserves the right to cancel services due to circumstances beyond our control, including severe weather, safety concerns, or equipment failure. In such cases, a full refund or comparable replacement service will be provided.
Delivery & Setup
Delivery, setup, and breakdown fees may apply based on location and rental items selected.
The client is responsible for ensuring:
-
Adequate access to the venue
-
A safe setup area
-
Access to electrical outlets if required
-
Access to wireless internet connection if required
Additional fees may apply if setup is delayed due to venue restrictions or lack of access.
Audio Guest Book Rentals
The client is responsible for safeguarding the audio guest book during the rental period.
Audio recordings will be delivered digitally within 7–14 business days after the event unless otherwise specified.
Cherry On Top Events is not responsible for recordings that are not captured due to guest misuse, venue power issues, or unforeseen technical difficulties.
Damage, Loss & Theft
The renter assumes responsibility for all rental equipment from the time of delivery until pickup.
The client agrees to pay for any lost, stolen, damaged, or excessively soiled equipment at replacement cost.
Equipment may not be moved, altered, or repaired by anyone other than Cherry On Top Events staff.
Weather Policy
Outdoor events are the responsibility of the client.
In the event of severe weather, equipment may need to be relocated indoors or services suspended for safety reasons.
No refunds will be issued due to weather-related interruptions beyond our control.
Liability
Cherry On Top Events shall not be held liable for injuries, accidents, property damage, or losses resulting from the misuse of rental equipment.
The client agrees to indemnify and hold harmless Cherry On Top Events from any claims arising from the use of rented equipment during the event.
Media Release
Cherry On Top Events may photograph or record setup areas, equipment, and event spaces for promotional purposes. Client's personal information will not be released.
If you do not wish for your event images to be used, please notify us in writing prior to your event date.
Contact
Questions regarding our policies can be directed to:
Cherry On Top Event Rentals
Email: Aliyah@CherryOnTopEventRentals.com
Phone: [Your Business Number]